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Terms and Conditions
Times
Office hours Monday - Friday 9H00 – 18H00 ( GMT )
24 hour internet service.
Christmas - New Year 2012 - to be confirmed later
Age Restrictions
All persons ordering goods must be over 25 years of age. (challenge 25 in place for alcohol purchases)
Security Policy
We do not hold / store any of your credit /debit card information online. All the credit /debit card information that you provide are on a secure server using HSBC bank. Transferring your details from our site to HSBC site is secure and tamper proof. After your card information has been checked and approved by HSBC you will then be transferred back to foods4u’s secure site to complete your order.
Privacy Policy
We as a company are committed to protecting your privacy. The information we will collect from you will only be your name, home address, telephone / fax number and your email address. We as a company will not pass your information to any other party.
Prices
Any orders placed are subject to the availability of goods and acceptance by the company. All prices quoted at the time of order include VAT. All goods will be invoiced at the prices given when placing your order.
Price match gurantee
This means we will not be beaten on price, if you can find the matching product (identical in all aspects) online cheaper than we Foods4u Ltd . We will match that price for you.
Meat Deliveries
Boerewors (raw sausage) will be dispatched frozen. When unpacked, these products should be refrigerated immediately. The boerewors (raw sausage) should not be consumed unless cooked, as it has not been cured.
All deliveries are reliant our independent courier company which is City Link , and thus cannot be fully guaranteed by Foods4U Ltd. By processing an online purchase, the customer agrees to have somebody available to sign receipt of goods between 9.00 and 17.30 on the delivery day, unless delivery is specified for another time slot by the customer (person placing and paying the order). Failed deliveries will attract additional charges to the customer’s account. If there is any meat products in the order, and there is a failed delivery, Foods4U Ltd will not accept responsibility for the quality of the product when eventually delivered to the customer.
Milk Tart deliveries:
Please note we do not take responsibility for Milk(melk) tarts if they are damaged in anyway if sent by a courier company.
We take full responsibility for milk( melk) tarts when locally delivered within a 15 mile raduis of our company in Dartford , Kent , UK.
Deliveries and time
There is NO minimum order value. All orders placed before 15h00 ( Monday – Thursday ) will be dispatched to you the NEXT day and the delivery will be with you the day after the day of despach. All orders placed (Thursday 15h00 - Sunday 24h00 ) will be despatched on the following Monday. On UK mainland only . You can request a Saturday A.M. delivery
,if order is placed by 16h00 on the Friday (extra charge apply)
We strive to have your order despatched within 24hours. You will receive an email from us to confirm that the order has been placed, as well as a confirmation email when dispatched, including the expected delivery date.
It is the customers responsibility to ensure that arrangements are made for their orders to be received at the address stipulated when the order was placed. The Independent carriers will attempt to deliver the goods twice, after which time arrangements must be made directly with them for a convenient delivery day at your expense.
If orders are have more than 4 cases of coldrinks/ beers/ ciders this will have to be shipped via a pallet and will take 2 working days to be delivered.
Product : Carrol Boyes
Due to the ordering system of Carrol Boyes this delivery can take up to 5 working weeks to be dispatched, we will however endeavour to get the items to you faster . But when placing your order please ensure you allow 5 working weeks for this delivery. If stock is held in the UK this could take up to a full 7 days to deliver. Delivery Charges – delivery before 17h30 (next day despatch)
Product : Cadac
Due to the ordering system in place with Cadac Europe this delivery will take 10 working days from ordering. However we will endevour to get the items to you faster.
Product : SA Beadwork
Due to the ordering system with regarsd all beadwork products it can take anything between 10 working days to 20 working days to deliver. This is due to the variety on offer and lower than normal stock levels out of season.
International Deliveries
We deliver worldwide, you can order online
If the total weight of your order exceeds 20kg , you can complete the order and we will email you the delivery quote.
Any additional taxes or costs placed on your order by a goverment or 2nd or 3rd party is for your own account over and above what is already paid. This is out of our control .
UK Mainland
Purchase - delivery charge £6.98 ( U.K. Mainland ONLY)
Channel Islands
1.00 kg – 14.00 kg £15.50
per additional 5.00 kg £2.50
Northern Ireland & Isle of Man
1.00 kg – 14.00 kg £20.00
per additional 5.00 kg £2.50
Scottish Islands & Isle of Scilly
1.00 kg – 14.00 kg £21.50
per additional 5.00 kg £2.75
Saturday A.M. delivery add an additional £50.00
For Charges to the rest of the world please contact us for a quote.
Please note that beef/bovine material products are
only available for sale within the UK and are not available for export due to the EU beef export ban
Spend & Save Card
Property of Foods4u Ltd. This is not a credit, debit or cheque guarentee card. No credit facility is available with this card.
Price Beat Gurantee - We will not be beaten on price
(as per adverts)
This relates to any Carrol Boyes items only.
If you can find a website with Online UK delivered ordering that beats our prices we will match it and offer a further 2% percent off.
This will need to be identical in product , size and proven via email on the day of order. Once the price is matched and beaten the order will have to placed with immediate effect . If not placed immediatley the Price Beat Gurantee for that quote will be null and void.
Cooling off Period
The client (purchaser) has a 7 day cooling off period from the time of order confirmation.
If the client ( purchaser) is not happy with the items recieved they (purchaser) will return ordered items in the condition they recieved them at the clients ( purchaser) own cost. This return to us is non refundable.
The return will have to take place within the 7 days from date ordered.
Vouchers - Available
Claims
We at Foods4u Ltd are committed to providing you with good products and services . If you are not a satisfied customer and have any complaints you can contact us
by emailing customercare@foods4u.info or faxing +44 (0) 87 087 45002
We will endeavour to resolve your complaint as soon as possible. For all orders sent, no claim will be considered if you, the customer signs for the goods as received in good condition. Before signing for the goods you must check all items for damages and / or shortages against your delivery note. If you find any discrepancy you must note this on the delivery note at the time of the delivery and also notify us within 24 hours. No refund or exchange will be given for goods ordered in error by the customer. If any items are returned without prior notification. The company will not be liable for the carriage or replacement cost .
Payment
We will require payment in advance by debit / credit card, postal orders, funds transfer and cheque paid into our account or posted (to be cleared funds) before we will despatch the goods ordered. Cheques will take 3 ( three ) working days to clear.
Mistakes
Any mistakes made by the company will be dealt with, within 5 ( five ) working days.
Availability of the Website
Although Foods4u Ltd aims to offer you the best service possible, food4u.info makes no promise that the services at the foods4u.info Site will meet your requirements. Foods4u Ltd cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Care by email at
customercare@foods4u.info
We will attempt to correct the fault as soon as is reasonably possable. Your access to the food4u.co.uk Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Foods4u Ltd will attempt to restore the service as soon as it is reasonably possable.
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